Horrific Customer Service & QC
Horrific Customer Service & QC: I have to echo the sentiment of fellow reviewers regarding the soles being prone to disintegration. My aging father has had his shoes quite literally a few days over the 6-month warranty only to be dismissed by Apex Foot Health Industries' Returns Coordinator Simone Allen and other representatives. Sadly, the shoes were purchased as a gift from his overly generous and unemployed wife with the hopes of addressing his pain.
It is clear to me that my father's inactive lifestyle has not distressed the soles. While he was a marathon runner in his youth, he is now a listless individual wearing shoes with soles that are falling apart. The look is not particularly aspirational for those considering Apex footwear. To summarize, it is simply a poor quality product and clearly the company does not care to address their issues.
I will be researching better products and finding a new orthopedic shoe while with him for Thanksgiving - as he has been vocally distraught over the entire ordeal. I hope this review serves as a warning to anyone considering Apex products.
Date of experience: November 21, 2023
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