Toluna promo codes Coupons May 2025 - 30% OFF

I see I am not the only one looks like today is throw people out day then we wont have to pay them anything owing.

I have been a member of Toluna for a few years and today revieved an email telling me I have broken my agreement with them, no details given as what I have done wrong. I have always answered questions on any survey I have done as honest as I could and in as much detail as I was able. I just do not know what I have done wrong..

I have been waiting 6 weeks for a £35 paypal payment and have just sent an order for another £35 in the last couple of days. I have been informed that I will not be getting either of them. What happens to this money then as I assume the companies for whom I did the surveys will be or have paid Toluna for them ?

I feel very let down and think that if I am being accused of dishonesty in any way that I should have a detailed report of what I am supposed to have done.

Date of experience: June 15, 2017

**Further update: Thanks to Stevie for speedy response, but unfortunately still not getting my account reactivated. Apparently I provided some invalid/incomplete responses (if this were the case I reckon it was where I had broadband /technical issues) and speeded through some ( if I wanted to just speed through surveys I wouldn't waste time giving feedback on the surveys themselves, which is optional and gains me no credit). I've been told I'll get the payout I've been waiting on, others have been told they won't. I find it strange that if Toluna had any issues with my standard of responses they not only didn't mention it, they were still inviting me to take surveys yesterday. Seeking further advice.**

**Update: Thanks for response from Toluna and help received from their Twitter team. Currently waiting to see whether issue will be resolved. Will update further then.**

Glad it's not just me having my account terminated. Really confused and angry as I've been a loyal Toluna community member for a couple of years and provide honest and diligent responses to surveys, product tests and studies. I presume my responses are of sufficiently high quality as I've been approached subsequently by some of the companies to do more studies for them.

I have always been paid without problem, and happily shared that online, but I am currently owed £35 and had 126,000 points on my account. I am also in the middle of doing a product test via Toluna so will now be unable to complete it.

I have contacted them but, as yet, have received no response. If there has been dome sort of error can someone from Toluna UK please get back to us to let us know what's going on? I'm with many consumer panels and have never experienced this.

They talk of breaching membership terms and conditions, which is not the case but I would remind them that they are also bound by the Market Research Code of Conduct/Practice.

Date of experience: June 15, 2017