Do Not use Pawp
Do Not use Pawp. I got ripped off. I paid all of my premiums to date and was denied a simple cremation reimbursement. I submitted the invoice on time and then received a message that they needed the medical records. I submitted the medical records on time, per the email message I received. I got all green check marks on the app and took a screenshot showing the documents were successfully submitted. Then I received an email saying the claim was denied because it was not sent on time. Bad enough I lost my beloved Buddy who was 15 years old, and now I have to deal with Pawp denying a simple reimbursement claim for the cremation. I was told on the phone by a Pawp rep that there would not be any issues and there were.
Date of experience: September 18, 2024
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