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DONT BUY FROM IDEAL WORLD SHOPPING CHANNEL. Who is owned by hochanda global ltd.
Bought a super king mattress from ideal world shopping channel on 25th December 2020 it was supposedly guaranteed for 18 years see pictures its a mattress from a company called dormeo supposed to be fantastic mattresses.
It was kept in the box rolled up till we moved house in march 2021 then a few months ago it started developing faults , see pictures.
On getting in touch via email then phone i was told ideal world went into liquidation.
Sorry for bad language but bull they are still on free view selling stuff as ideal world.
They basically told me nothing we can do about your faulty mattress.
I URGE ANYBODY BUYING FROM THIS COMPANY TO THINK TWICE BEFORE PARTING WITH YOU HARD EARNED MONEY.
Been in touch with which the consumer website who have advised me to give ideal world 14 days to either give me a full refund or a replacement.
Lets see how they reply ?.
I had a reply from ideal world shopping channel who asked for further information,
This information was given them on the 13.02.2023 but still no reply from them or any resolution. Looks like im going to have to take legal action seeing as this company really dont care about customers after they have your money.

Got an answer from ideal world shopping channel today 25.02.2023 saying basically they will do nothing about my mattress.

THE CONSUMER RIGHTS ACT 2015 makes it an implied term of the contract i have with ideal world that goods be described fit for purpose and of satisfactory quality, 


As they are in breach of contract and ive owned the product between 6 months and 6 years i am within my statutory rights to demand a replacement.

I will be taking this up with the consumer website which. Im also getting in touch with the bbc watchdog programme about this .

Im not being fobbed off anymore.

BUYERS BEWARE BUYING FROM THESE RIP OFF MERCHANTS WHO WILLING TAKE YOUR HARD EARNED MONEY AND DO NOTHING TO RECTIFY THE PROBLEM WHEN IT GOES WRONG AND IS NOT OF SATISFACTORY QUALITY.

Date of experience: 25 February 2023

Where do I start? 1st they overcharged me, then sent the wrong product, after I'd returned wrong product they did initially refund me and sent the correct product.
THEN THEY CHARGED ME FOR BOTH!
It took six weeks to get my refund, they even implied I was lying about returning the incorrect product they'd sent me.
Thank heavens my father is a lawyer with 40yrs experience.
A letter from his firm soon made them stop their antics. I was refunded within 3 days. Be aware, a disputed charge with Hochanda can appear on your credit file within no time at all.
I had to send a notice of correction to transunion, experian and equifax because of these numpties.
Steer clear!

Date of experience: 01 July 2022