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Went to web site directly from Google Flights. Easy to follow.
A little dismayed at pricing in that there was no prior statement about having to pay for seat choices (maybe this was an airline caveat thing - Qatar), but I find that a deceptive.
Most steps were well explained with each step. I like the Google pay option.
Within moments I received follow up for detailed passenger info for the international flight (albeit I was a little uncertain about the description of the some of the requried fields). For all I know, I may have entered some not correct information. But I am a long way out, so I assume that errors can be corrected.

Date of experience: September 24, 2024

Gotogate often offers competitive prices, frequently providing some of the lowest fares available. This is especially true when accessing their site through Google Flights links.

However, there are several frustrating aspects to the booking process, which I really don't understand why they don't fix or eliminate:

1. Price volatility: Prices tend to increase if you refresh or search directly on the site, refresh the page or take time to consider your options. This creates pressure to book quickly.

2.Short booking window: You need to complete your booking within minutes (3 minutes it expired!) before the price expires, which can feel rushed and stressful.

3.Excessive upselling: The checkout process includes numerous offers for insurance and other add-ons. We got used to it as consumers, but Gotogate's offers are really long! While these may benefit some travellers, the sheer volume of offers can be overwhelming and may take advantage of less experienced buyers.

Date of experience: September 25, 2024