Poor Customer Service and Long Wait Times.
Signed up online for my start date 30 days out. I noticed online after I hung up that they started my service on the day i called to this up. I called to fix the date and the CS rep could not find my account from the number that was showing online so he signed me up all over. He seemed to have difficulty comprehending what I wanted- got my name, phone and email wrong and the terms I saw online were different what he was offering. I was then becoming skeptical of the rep having the knowledge to assist so I cancelled the contract. I rang back after we hung up and sure enough the contact was still active and the 2nd rep was able to find the first account but said I had to contact CS cancellations. I was on the phone for 3 hours after the automated recording said I would be on hold for 2 minutes! That was enough to solidly my decision that this company will not have my business. Poor Customer Service overall and excessively long wait when you call for help.
Date of experience: August 29, 2022
See What People are Saying on Trustpilot