This business will lie and ghost you
This business will lie and ghost you.
1. promised discount to returning customer was not granted
2. We waited 1 month for showroom appointment in New York City. They still didn’t have any of the rings we picked on a website for this appointment.
3. The sizes they offer on website are not accurate. We picked 4.25 in showroom, the website has only 4.5.
4. We were promised our rings before the wedding. Over a month past they still didn’t send a tracking number.
5. We were offered to loan the rings from their showroom. Upon arrival we waited extra hour, staff member didn’t seem to know the reason of my visit. After all they had no rings that would look even close to what we picked. They had only 1 size of each ring: for her it was twice bigger, for him it was small. We had to decline the offer because they didn’t look like wedding bands at all (more like rings to determine the finger size) and mainly because they didn’t fit us. When I sent them an email they ignored me. I sent them another email AND THEY OFFERED US TO COME TO THE SHOWROOM AGAIN AT DAY OF OUR WEDDING. I still can’t understand why the rings weren’t ready for scheduled loan-appointment. Wedding day is stressful enough to try our chances with Brilliant Earth
6. Their custom relations manager Sara promised the rings to be delivered sep.19. No tracking info was provided. A MONTH PAST AFTER OUR ORDER IT WASNT EVEN SHIPPED. No tracking info, their reps on a phone are always lying and completely ghosting you by email Save yourself time, shop somewhere else
Date of experience: September 25, 2024
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