Above and beyond
Retailers are caught in the middle when their suppliers vary their products and pass through to customers a bike that does not match the published specifications. Cambria Bike inadvertently sent me a bike that the manufacturer spec'd differently for the European market. Cambria could have just blamed the manufacturer and said: "Not my problem." But when Cambria found out, they owned the problem and worked with the manufacturer on my behalf for a mutually acceptable solution. That level of care for the customer is why I recommend Cambria Bike as a trustworthy retailer.
Date of experience: October 11, 2024
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