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Firstbase has done a good job at the workflow to get the company stood up. Banking is a bit rough. Confusing. A lot of offers and uncertainty about what exactly is needed at a min. The accounting package is good but needs some 1:1 to understand better how that works. A few short videos that are easy to access would help. And changing structures post set-up is confusing. Don't like the idea of being sent to a partner every time I have a question as opposed to having some answers as part of the experience. These are general questions that I feel Firstbase should be able to answer such as "how do I update my share structure" with the requisite warnings about taxes etc. instead of just sending me straight away to another provider (and I may already have one).

Date of experience: 12 September 2024

Firstbase delivers on its promise to help you register a company and get all the documentation together. Based on a quick comparison with other companies it has the most reasonable initial price.

I say initial price cause through my searches I did not come across the additional costs listed out clearly - the agent fee. In my frustration I contacted the support team to express my disappointment and was luckily given the option to proceed. Yes, there is some complexity in navigating the documents and requirements plus costs, but ultimately it is worthwhile.

The banking options are not yet detailed cause there are multiple banks with various services and products that cater to the specific needs of a company type. I managed to open one with Wise and am happy with it so far.

When in doubt, do reach out to the team. I have no complaints with support and their response time.

Date of experience: 17 September 2024