Budget Direct Coupons May 2025 - 25% OFF

DO NOT INSURE WITH THIS COMPANY
yes, their prices are awesome UNTIL you need to claim on your insurance...
I’m not sure exactly what they do class as a viable reason for them to honour their insurance promises Or what they actually will pay out for , in any incident , accident or situation..
I don’t know anybody that has had their insurance claim approved..
What I do suggest is lodge a claim with afca.org.au
who are the Insurance Watch dog for all insurance and financial institutions and companies , and unlike the ombudsman which is a complete waste of time ...afca will step in
It’s super easy to do online , doesn’t take long at all ..
i was in a hit and run...at an intersection stationary , when a car came over a crest ,
speeding, colliding with my car , set airbags off etc and she was gone in literally 60 seconds.. I had 2 witnesses, if I had been injured or dead she would of just left me there ..we found her car and rego ..she wrote my car off ..
She didn’t report it to police etc
And my claim was rejected, apparently it’s my fault..
They didn’t even consider approving my claim or contacting her or her insurance company..
And I can’t tell you how many hours I spent on hold on the phone and getting the run around..

Date of experience: February 07, 2020

Cheap insurance does not mean you are covered when it is required and i learned the hard way. I had auto insurance with budget direct and encountered an accident which was no fault of mine. Budget direct sent me a claim# and their agent advised me this claim would be closing because someone would follow up to arrange a settlement. I did not receive a call and my claim was withdrawn without my consent or more like deception. Reaching their claims office was always lengthy 40 min hold times before and gave up after multiple attempts. The claims dept number was 1300 139 591 ext 10082. I am not sure if this was a dummy number or they deliberately create a long hold time expecting customers to give up filing their legitimate claims. You give up after making several attempts and encounter long hold times with no eta on call queues. Beware of the cheap allure of insurance because this company is a fraud and markets cheap insurance only to dishonour your claim.

Date of experience: January 30, 2020