Renewal issue resolved
I encountered a frustrating issue with them, unfortunately. My subscription unexpectedly renewed at an outrageous price (jumping from £8 to £80 a year). I reached out to support, and they promptly promised a refund for the overcharge. However, after that initial response, they went silent for nearly 2 months, ignoring all my emails and contact attempts. Roughly 2 months post-renewal, and immediately after I posted a critical review, the team contacted me. They apologized, attributing the issue to a support system failure, refunded the renewal fee, and allowed me to retain my subscription. While it felt like I was being ignored at first, they eventually resolved the issue and extended their support. I appreciate their efforts to make things right and hope such an incident remains an isolated case.
Date of experience: 01 March 2024
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