Rude staff
Just wondering if you train people to be rude and hanging up the phone? All I was trying to ask Lewisham branch if they could alter the date for 2 tickets on12th to the 15th September for my birthday. I had an operation but clearly don't care. I didn't shout but yet I ask for a manager he hangs up. Call again same rubbish. Seems like having an operation to save me is the issue. I don't like rude ignorance, if you can't do the job find someone else. Mental health is real and so are we have respect and say it politely. I'm out off completely how you giving me the wrong email after I read it back to you twice. Why did you hang up when I asked for your name? I told him I had an operation he's reply ( we close at 11) this is the kind of mocking you do? Also thanks for ruining me birthday not that Lewisham cares. You should hire people who knows how to speak to people. Thanks so showing I'm nothing.
Date of experience: 12 September 2024
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