Unravelling around edges
I ordered a rug in 2022 , a large Maral Heriz creme rug. Initially all was ok but very soon after being bought the threads on the edges started unravelling. Unfortunately I didn't know about the 1 year warranty so contacted them too late to replace it. As the price of the rug was quite expensive I am disappointed with the quality. They offered a 15 per cent discount on another rug but you can get that nearly all year around with their sales anyway so didn't seem like a great option. Unfortunately won't be buying again
Date of experience: October 09, 2024
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