Amazing Customer Service!
Bought a Makita belt sander two weeks ago. Used it for the first time today and a large shard of solid metal flew out of the casing, rather alarming! ?
Contacted the sales department with photos… they responded within half an hour… I asked for a replacement and within 10 minutes I received an email and also a DPD notification of a new, next day, delivery and collection!
Seriously amazing service, I am slightly shocked to be honest… other companies should take note! Gave me a warm fuzzy feeling! ?
5 PLUS stars! ✨
Date of experience: October 09, 2024
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