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YourMechanic.com failed to transfer and read my note instructing them that my key was in the visor over the drivers side. The mechanic not receiving this instruction tried contacting me while I was at work and couldn't answer the call. They canceled the appointment and charged me a $150 cancellation fee.<br><br>I spoke to a representative that found that note and clearly said a refund would be issued. He claimed it would take 7-10 business days for the refund to show up. That was on August the 27th 2024. I called back again on September the 24th asking why I hadn't received that refund. That representative said it was still under review and had been escalated.<br><br>I asked to speak with a supervisor and was placed on hold for several minutes. He then came back and said no supervisor was available. I will hand this case over to my attorney's and make sure this experience goes viral to alert others of their criminal and unethical business tactics.

Date of experience: August 28, 2024

It can be devastating when you go to start you're car and nothing happens.?? I found this site and made an appointment for the next day to do a simple diagnostic check. ?However, when the mechanic Nolan arrived, after just about 20 mins of being here, I heard the engine running!?? He did the diagnostic check, and then fixed the issue and got my car started and running again! ? Also, he told me about a few issues that needed to be addressed to ensure my car continued to be a reliable form of transportation for me. ? I highly recommend this site and specifically Nolan in Tucson, AZ should you ever need help ???✌?

Date of experience: June 25, 2024