BUYER BEWARE : Run, Don't Walk Away ...
BUYER BEWARE : I ordered from this company on 5/24 and still have not received the product. Their customer service acknowledges communication and email issues on their end, but will not do anything to resolve except offer me a discount on a future order.
They state they show FedEx delivered the item, but are unwilling to open a claim with FedEx. FedEx tells me that is unreasonable, and that the shipper must initiate the claim.
In the end, this company does not care about their customer and you can do better elsewhere. Even if you enjoy their product, I strongly encourage you to not order from this company directly.
I am out the full value of my purchase and they don't seem to care, despite me not receiving the product.
p.s. I'm a repeat customer, but NEVER again.
Date of experience: May 24, 2024
See What People are Saying on Trustpilot