Site UX needs some work
Got the items I wanted at a reasonable price. Communications could be clearer - site offers in-store pick up but this is for the warehouse only, not the associated brick-and-mortar stores. The warehouse is then also only open Mon-Fi 9:30-4:30, so a little restricted for pick up times.
Resolved pick up in the end but not before a wasted trip to the store! Staff there also did not mention the limited warehouse open hours at the time, nor did the email manager when I expressed my intent to pick up on a Saturday.
Date of experience: 26 August 2024
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