website is not representative of actual product
They use wool filling instead of batting (cheaper for them). It clumps up and is firmer in those spots, softer in others. Filling is not a product that should be in mattresses (only batting). The overall quality is very poor - a few of the tufts came out after only a week. The website "images" of the products are not at all representative of the actual product. They mislead and false advertise. I tried to use their awful exchange policy, which they advertise as being transparent. It is actually worse than they say, which is ironic considering they advertise it as "clear." There are additional exceptions they don't say until you try to exchange. Very shady and unprofessional, stay away.
Date of experience: September 05, 2024
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