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This thing has been fantastic. Biggest plus is the finite and easy to use settings. If you like your drinks, a little hotter/cooler/more or less milk/espresso you can control all of it. I had a nice machine, but no way to control it so sometimes my espressos were hit or miss.
Super friendly staff and a lot of how to videos online to make it simple. They put a lot of thought into the design. It’s like opening a brand new MacBook or iPhone. Definitely brings up the cool factor of my kitchen counter…

Date of experience: July 12, 2024

Update: after communicating via email with customer service, there’s no help being offered unless you give them more money in terms of either purchasing a repair or buying a new machine. They also advised me that despite what I’ve said below that I only had my machine for 1 1/2 years, and not 2. Makes it even worse actually. The founder did well moving his business into the US and not Germany, because otherwise they would need to deal with a 2-year warranty by default and probably would not make any money. Again, don’t be fooled by the pretty design and IG ads, choose a reputable brand if you’re thinking about getting a coffee machine.

After now coming at two years with the TK-01 I must say: the machine is unfortunately of really really bad quality. Sure, the design looks great and the coffee also isn’t bad, but the materials used are not holding up whatsoever. The first machine I initially received completely leaked after its first coffee so it had to be shipped back. I got a replacement, that’s fine. The second one didn’t leak, but started to develop cracks on the plastic outer that are now slowly but surely cutting the machine in half. Mind you, the machine never fell or anything. The brewer is also cheaply made, making loud noises and sometimes simply doesn’t press coffee. And yes, I have always descaled and cleaned when prompted. On top of that the company has always some sort of fulfilling delay. I initially ordered the TK-02 in 2022 but after it was clear that the shipping will be delayed by more than 6 months, they offered the TK-01 for $200 off which I took. Now I wanted to restock machine cleaner supplies which is also delayed in shipping because there “has been a fire” that only destroyed the inventory of the descaler. I will continue to use the machine until it completely falls apart (which will probably be soon) as I somewhat have to justify the price point of $800. But it has been a very expensive coffee of more than $1/day when taking the non-existing longevity into account.

Date of experience: July 21, 2024