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So much so for study support! I wanted to know more about the Diploma of Nursing as I was driving and the website didn’t cover enough for me. I was informed of nothing by the person on the line who knew nothing. When I got home I read the Ministry of Nursing information package myself. I asked to be emailed the information and even after trying to guide the lady I was talking to- I got an email to the enrolment link on the TAFE website which I had seen already. Bloody email full of grammar and spelling issues too except for her name. “Shaweta,” I think it was. Looking at the archived email today, that’s one bloody thing I can’t spell. Her name! I guided her on the Ministry of Nursing page which I discovered myself when I pulled over and googled on my phone! I directed her and everything! Got nothing out of the call! She was bloody hard to understand too. I’m going to have a beer now I got this out of my system. I deserve it. In hindsight, I should have put up this review sooner!

Date of experience: February 14, 2024

I have had a very frustrating experience with the multiple customer service reps on the student services line. The last call with Marcus who literally barked at me demanding to know my first name and last name. I couldn't get past him for anything then when it came to helping me he didn't even understand. He kept asking me to repeat myself and my issue. He needs a lot of training I would say. Then the second time I called I was answered by a Faria who kept repeating herself and saying no worries all the time. Another half wit who couldn't service me at and couldn't take a payment. I was on hold for almost 25 minutes. Do these people do any work at all? And think we have no work to do. The third time I called I was answered by Mike who kept telling me to take care pushing me off the line not servicing me. And the fourth time I talked to a Julie who asked me to go to a campus when I live in regional nsw. Kept telling her that and she kept saying go to the campus. I thought by that time I had enough of tafe when I was put across to a lady called Moana who spoke to me like i was hearing impaired so loud and spoke to me like i am a child. I had my enquiry escalated to be sent login details and asked to pay online when I don't want to I want to talk to a person. Which part was i not making myself clear?? I still do not understand..if this how nsw goverment education department is heading.. I would rather go to community college to get my certification. So much so for customer service. I am waiting to see ai replace these fools who are useless zombies anyways.

Date of experience: August 28, 2024