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Customer service response time is appalling & that’s even if they respond at all.
I emailed prior to my subscription payment due date to cancel my subscription & then emailed again after they attempted payment & it failed. I still haven’t received a response from the original email and they’ve since deducted the subscription payment from my account.
Over the past couple of years it’s been no different, they either don’t respond at all to emails or the response time is extremely slow which is not good enough for the type of business that it is.

Date of experience: 14 September 2024

No customer service available on phone or email for that matter. Tried cancelling my subscription as I’ve not touched it in 5 months.

Email 2 different departments to cancel. Then was still charge few days later. Chased it up further by calling again and was told the department I need to contact is only reachable by email. It’s been more than a week no response.

Appalling after I was charged an arm and a leg to enrol and learn (which was via zoom over 3 days and not worth the money) and then charged a further monthly fee to use the smart charts.

Personally wouldn’t recommend their services. It’s all about making a quick buck and not caring about the people they enrol.

Date of experience: 05 September 2024