Bad Customer Service
Decent prices, but meh customer service.
I bought a shed from this company at the end of March. About a week later they called to tell me there was a delay. I was fine with the delay so I kept the order.
During that conversation, they made it very clear that I needed to answer calls in the coming weeks. I would be receiving a call to schedule my delivery. I even provided them with a backup phone number in case they could not reach me, at their request.
Fast forward to today and the shed was just dropped off in front of my house. I received no phone calls or emails. No communication at all. When I called the company to inform them of this, they told me it was an error on the part of the carrier and there was nothing they could do.
Now, I did not choose the carrier, nor am I responsible for the logistics of shipping a shed. That's what I paid this company to do. So when I hear the blame be passed on to a sub contractor they chose, I still think that's their issue to correct. They disagree.
Now I get to take unscheduled leave from work to deal with this. I'm sure the shed will be just fine, but yikes what a nightmare. $1500 for a big fat inconvenience and lost wages.
Date of experience: April 24, 2024
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