A buying experience to remember
A buying experience to remember. Not only did SMD listen to my reluctance to use their usual courier, DPD, due to previous purchases from other online suppliers going astray, but Dave coordinated his door to door delivery to coincide with my wife popping out to the shops. He was in, set up the new machine, demonstrated how to set up and use it and was gone like a military operation leaving a beautifully embroidered design created by this novice crafting husband. A perfect birthday surprise. The parting advice of "call me when she thinks she is stuck, before she really is stuck" is no doubt going to be the invitation to after sales support that will be the next step in what I expect to be a long term relationship.
Date of experience: 20 August 2024
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