Fantastic Customer Service!
I purchased my chair a few years ago and it's been fantastic since. After a few years one of the arm screws broke inside the arm and I emailed Secretlab for replacement chair arm. They were extremely quick to respond and let me know they would be shipping out the replacement free of charge. I wish every company had this quality of customer service! I want to specifically thank Mel, Ken, Mitch, and Tin for the help and email updates. Will absolutely be recommending their products to anyone that needs a great desk chair!
Date of experience: September 23, 2024
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