Absolutely awful - avoid Rug Doctor at all costs
Absolutely awful. We hired this machine from B&Q Lisburn. Machine was faulty and completely ruined our upstairs . Stench of the water was just awful. Went immediately back to B&Q, they offered full
Refund and matter passed to rug doctor, who do know want to know . 10
Days later we are still trying to get carpets dry and stench out of them. B&Q were very good in that they gave us remover to try and get rid of small but there is no customer service or acknowledgment from the Rug Doctor. Avoid at all costs using this company the rug doctor even through a 3rd party. What was supposed to be a quick refresh has turned into an expensive disaster in 3 of our rooms .
Date of experience: September 22, 2024
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