Terrible customer service- you will be waiting forever for a shipment
Terrible customer service. I ordered on 8/9 for instock items. On 9/3 I requested as update as the website listed my order status as Fulfilled. Still not shipment and no explanation beyond the warehouse being too busy. I contacted them again on 9/9 requesting a refund of my order. I was told my request had been escalated to the next team. On 9/16 I contacted them again, same story. On 9/17 I miraculously get a shipping notification for an order that I had now requested a refund twice. I immediately contacted customer service to let them know I would be returning this to sender. She linked the return policy which states no return on my items. I will NEVER order from this company again.
Date of experience: September 16, 2024
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