No Communication
I ordered a water bottle online from REI at the beginning of the month of August. It was expected to be delivered within a week. I received an email stating that I would recieve a tracking number. It is now September 9th and I have yet to receive a tracking number. I reached out after about two weeks of no update on the order to find out that the water bottle I ordered was on back order. NEVER was I informed of the delay. If I had not reached out I wouldn't have been informed that there were complications in my order. I was then informed that the new expected arrival date was going to be on the 9th of September. I still have never received a tracking update and since the date passed of its expected arrival (a month after original order date), I decided to reach out once more to see what the update was. To find out the water bottles are STILL ON BACKORDER. I was never informed of these complication at any time without reaching out to REI first. This is EXTREMELY frustrating because this was going to be a gift and I had told them that there were complications and to expect it at the latest on the 9th only to find out that there have been MORE complications. I am very disappointed that this company did not take initiative to own up to the back order and inform me of the delayed arrival date. Would not recommend their online shopping experience to anyone due to lack of communication.
Date of experience: September 10, 2024
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