Great phone, sneaky currency conversion fee
I am very happy with my refurbished phone! First time buying refurbished and thoroughly impressed. However, there appears to be a hidden currency conversion fee with Reebelo. They claim to have Australian stock, list an Australian address for their contact details, and prices for phones in AUD. When paying with my Australian credit card via my Australian PayPal account there was an extra $18 charged by my bank. Reebelo did endeavour to solve this issue, but seemed more concerned with closing my PayPal dispute so they could get their money. They ended up refunding me $20 and didn't explain why, but I later found out via my bank that the extra $18 was for currency conversion. And of course when I went to use that $20 refunded to my PayPal account it only ended up being about AU$11 after another apparent currency conversion. Not sure what currency Reebelo use, but they need to be more transparent!
Date of experience: October 12, 2020
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