Broke without having been used
I bought the Recovapro Massage Gun three years ago, and without having used it much , in fact only a couple times per month it has broken down.
I requested a free replacement. Both a free replacement and fee repair were denied, saying that their massage guns only last up to two years, that is reasonable time no matter if you have not been using it, and no matter the Consumer’s Act Law that goods must be of a satisfactory quality and last a reasonable amount of time.
I was asked to pay another £50 in order to be sent a replacement motor. But why would I give more of my money to a company that isn’t genuine and doesn’t respect my rights as a consumer.
I will invest my money in a more legitimate brand.
Date of experience: April 07, 2024
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