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I was a regular purchaser of items from this company which were of good quality and which used to arrive well packaged and in a timely fashion. They have a good range of natural healthy products at reasonable prices.

I then had the misfortune to order some Hemp seed which I think may have been Romanian sourced, the seeds were very poor quality with lots of dust and empty seed casings (probably bagged from the last remnants of the bulk container).

I emailed customer services via their web portal and was told I needed to send photos of the offending items which I couldn't via the web portal, I received an email with what I perceived a bit of a snotty tone asking me to send them back. The time and expense of doing this just wasn't worth it as far as I was concerned so I decided not to give them my custom any more (I used to place orders several times a year of around £150-£200) and took the £12 cost (approx) as a knock on the chin.

I subsequently found the seeds also contained what appears to be mouse droppings - Yuk, and just to think I was sprinkling them on my breakfast.

I now buy my whole foods from a company based in Kent.

Date of experience: March 12, 2020

Just made my second order, good value for money especially if you buy in bulk. Great range of coconut oil. Also like that they seem really honest; they don't try to make unsubstantiated claims about their products like some health food suppliers do and advise you to do your own research about products. Would definitely use again.

Date of experience: September 17, 2016