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Very disappointed in Puffy Return & Refund policy. All the reviews on their website are extremely positive because reviews are curated. I have bought two items and can't write a review.

They asked me to donate my $300 pad to a charity and it is so hard to find a charity and arrange for a pick-up (also pay for the pick up myself). It is so time consuming. Why can't I return it to the company and get a refund?

READ ALL the 1-star reviews below before making a purchase! ??

Date of experience: September 22, 2024

Buyer beware! We bought our Puffy Luxe King mattress in spring 2020 right before Covid. We absolutely LOVED the mattress and would look forward to sleeping on it. It was very soft and really did feel like sleeping on a cloud. The only complaint we had was the initial smell of it and how heavy it was, both were short term problems.

Then 4.5 years later it started deflating, I can't think of a better way to describe it.
The mattress is now so uncomfortable we can't lay on it for more than an hour without back pain. The Puffy website offers a "lifetime warranty" however they have rejected our claim and it looks like we're going to have to buy something else.

If you want a luxury short term mattress, I would recommend a Puffy! Very comfortable but do not expect durability. If you want a mattress to last the expected lifespan of 6-8 years with some high quality mattresses lasting up to 15 years (this definition of a mattress' age is from Puffy's website) I recommend looking elsewhere.

Date of experience: September 15, 2024