Poor aftersales service
Items came quickly, however two were not fit for purpose. Web site said to buy two reducers and glue them together, however they weren't compatible. Pond Planet's solution was to refund one and for me to butcher the other. Not ideal. Also the tank fittings don't come with washers. They are only 59p each, but the web site should have clearly stated they were not included. Pond Planet now want £3.95 delivery for 3 washers, which could easily be sent 2nd class in a small envelope - which they refused to do. Won't use them again.
Date of experience: September 23, 2024
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