Disappointed - customer service lacking
Bit disappointed in their service really. Ordered my wedding cake and a few bits and bobs for our wedding from Patisserie Valerie. This included a cake topper for an additional cost of £6.95. The order turned up with no cake topper. I enquired about this on via live chat and later via email too and both times they said I hadn’t ordered it, despite it clearly being on the order confirmation. I wasn’t expecting them to re-send out another as the wedding was too close, but a refund would have been nice. Not the best service I’ve ever received to be honest and definitely left a sour taste in my mouth.
Date of experience: 12 September 2024
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