Poor quality fabric and dismissive customer service
Update. I've just had a response to my email re their shoddy fabric and apparently, as well as being expected to pay the return postage for something that isn't fit for purpose, there will be a 10% ' restocking' fee taken off the refund.
Don't touch this company with a 20ft pole. They are dishonest
This is the second order I've placed with them. In the first one, an item was missing. It was one fat quarter of fabric. I let it go because I didn't realise until I checked the order a while later.
This time, the fabric was just appalling quality and not as described, or fit for purpose. When I contacted them, they said that I could return it but would have to pay the postage because they ' didn't know what customers expectations of the product were'. It was described as brushed cotton and in the description, it said that it was suitable for making pyjamas. I bought it to make pyjamas...that was my expectation of the fabric.
Just beware when ordering from this company. It's not good value if you have to throw it in the bin
Date of experience: September 27, 2024
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