Order Cancellation Scam
This company scams users via an error message. After adding items to the order and going to pay, the site presents an error message: "The following field(s) is either invalid or missing: bill_city". There is no "bill_city" or billing address on the form, so there is no way to correct it. Once you call support they will ask you to try multiple times, you will fail each time and they will apologize and claim they will look into it. You will get multiple emails that your orders were cancelled due to payment error.
The scam is that each request actually succeeded and you will see multiple identical charges on your next billing statement. The company will pretend they have no knowledge of the NEWCHIC COMPANY LIIMITED charges on your bank statements and you will NEVER get a refund.
I filed a Cyber Crime report on this company with the Hong Kong Police and to this day have not seen any progress. Luckily I was only scammed out of about $200.
Date of experience: June 19, 2024
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