Great Help from Aira at Name.com
Great Help from Aira at Name.com
A few days after purchasing my domain from Name.com, it suddenly disappeared. I reached out to customer support and was assisted by Aira.
Aira was incredibly patient and understanding throughout the process. She helped me re-purchase my domain without any hassle and guided me in returning and re-purchasing advanced security features so it's linked correctly to my domain.
Additionally, Aira assisted me in setting up my Google Space account, ensuring everything was correctly configured.
What stood out was Aira’s friendly and cheerful attitude. Even though the situation was a bit stressful for me, she kept things light and made the experience much easier. Aira went the extra mile to address all my questions and concerns promptly.
Thanks to Aira’s support, my domain is back, and I feel secure with the new settings in place. Kudos to Name.com’s customer service team, especially Aira.
Date of experience: September 25, 2024
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