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If there was a way to give less than 1 star, I'd have given it to MoneyGram. I used to be a moneygram customer for years until today. Today, I decided to use their E-transfer, as I had to send money ASAP, and I was nowhere close to a moneygram location. But after spending more than an hour online and failing to send the money, I decided to call Moneygram customer service, they reluctant to help; after I told them that for some reason their website says "the transaction can't be processed, contact moneygram for further assistance", they didn't ask anything just said they are not able to help. Didn't even offer me any other options. Just straight, "Sorry, we cannot help with that". So, I chose to use Western Union, same fee but much more convenient and easier. I was able to do the transaction within 10 minutes!!! Western Union, you have earned my business for years to come! My advice to anybody, DON'T use moneygram, any service they provide you can find in WU for the same fees but better service.

Date of experience: January 09, 2015

Moneygram sets a maximum to send monthly limit and progressively reduces that amount as money is sent during the month. This is fine except that they do not show on their website what is the maximum and what iis the current allowable amount to send. This is the cause for their bad reviews.
Otherwise, their fees and exchange rates are competitive.
They always made money available for pickup within 3 minutes when approved. So they they are very reliable if you can follow their non-visible rules.
i use them to draw from my bank account with a debit card.
I never had to call them to expedite and they never contacted me. unlike thrash Transfast!!!!!!!

Date of experience: October 24, 2014