Exemplary Customer Service
I recently wrote a review about Kitsch wherein I noted some product deficiencies (from my perspective) with their pillowcases. Quite honestly, in this day and age where customer service is a far distant memory, I never expected to hear anything in terms of a response.
Imagine my surprise (shock might be a better word), when I received an email thanking me for my critique and which also opened the door for a constructive dialog. The representative from Kitsch (Alyssa) listened, was empathetic and educated me in a positive manner about silk vs. satin. She immediately rectified the situation and truly represented Kitsch in a professional fashion.
Addressing a misstep, rather than hiding from it is how you create customers for life. Kitsch certainly won me over. I’ll be shopping with you again soon! Thanks Kitsch and thanks, Alyssa!
Gary R
Sarasota, FL
Date of experience: September 08, 2024
See What People are Saying on Trustpilot