I was a loyal customer for over 5 years.
I was a loyal customer for over 5 years. Their service significantly deteriorated over the past several years. No problem with ink leaking or defective cartridges. It was always that my 2 printers would not recognize the cartridge. I would give their customer service 5 Stars because they always responded, appologized and sent me replacement cartridges but in almost every order I would find cartridges that my printers wouldn't recognize. I once returned 5 or 6 cartridges that I had collected that didn't work. I finally decided to switch to a different company.
Date of experience: August 28, 2024
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