TERRIBLE
They completely dropped the ball on getting the urns I ordered and paid way too much for 3 day shipping, out on time but it was going to be no big deal because I spoke with someone Friday who upgraded the shipping, I noticed that they didn't ship out so I called them and they said "don't worry they will be there tomorrow" ok cool tracking updated and now it's expected Thursday which is a huge big deal but when I called that day and I was like "hey so what happened here?" The lady just said "it's too late for us to get them there any sooner.... sorry" nothing about how they're going to work to do better just a bunch of attitude and a statement, not even an apology. just wildly unprofessional, I was told I would get a refund on the shipping and STILL have not received the product OR the returned shipping and the funeral I needed the urns for has passed almost a month ago.
Date of experience: August 19, 2024
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