Good food/poor packaging.
What makes the experience great is that the food is really good, and the choices are great.
What I find frustrating is the packaging. Often recipe sheets are missing, or a recipe is included for something not in the order. The produce sometimes gets frozen by the ice packs, and on occasion spice packets get wet inside, losing some of the spice to clumping.
While none of this is enough to make me stop ordering, it is frustrating.
Date of experience: September 19, 2024
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