Return policy not respected
The ring they sent me was a different size. I wrote them many times giving them proofs of the mistake (photos with the measure of the diameter of the ring and photos of the size that Is written on the box) but they refused tò give me my money back or to send me the right one. The problem Is NOT that I am not satisfied, buy that It Is the wrong size and the return policy says they should send the right one without other costs for me. I DID wrote to their mail almost 20 times and I sent detailed photos , but they did not help me. I bought a ER712 size 11 and I received size 12. Order Number HE249553250835014.
What Is more, after my negative review, they wrote me and asked me to cancel the review (without admitting the mistake).
Date of experience: August 14, 2024
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