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Won a recent giveaway through facebook, received the item in less than 4 hours! Thanks for the experience and I will be sure to continue to enter more!
Always fun to gamble on this site, but play responsibly!
Date of experience: October 10, 2024
After using the website for years with no issue I got a problem trying to withdraw an item (I have taken out items before with no problem), The website asked for me to create a ticket and communicate with support to resolve the issue. I proceeded to do so, and just after receiving a message from support I was told they banned me:
"Your account was banned on a permanent basis due to the violation of our TOS."
The message didn't specify what rule was broken, and the ban reason just showed as: "Reason: 2024-10-10 PERMANENT BAN"
Thinking there was a mistake I asked support if they could provide specifics about what rules of their TOS I broke. They told me: "According to our logs, you have multiple Hellcase accounts."
I used the website for years and only created and used that one account I had. I asked them if there was something that could be done because I never used any other account. They said: "Sadly to say that this ban won't be removed after the system application."
In the years using the website I personally never had any major issues. From getting funds into the account or withdrawing items, everything worked just fine. But this one-sided treatment for something that I didn't do came out of nowhere.
May this message come as a cautionary tale for everyone else using the website that something like this could happen to you.
Hellcase Support: Request #435483
Date of experience: October 10, 2024
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