I purchased an oven and stove from…
I purchased an oven and stove from Goedeker's in 2020. They recommended and I purchased the extended warranty on both appliances, with the company they promoted, Epic Protect.
I required a warranty repair on the oven door in September '23 and Goedeker's warranty company provided ZERO ASSISTANCE.
I called Goedeker's five times between 9/21 and 10/4 and was told Calvin, the manager, would get back to about refunding my initial "extended warranty payment".
As of October 18th, Calvin has NOT returned any of my calls and I have not received a refund.
Goedeker's does NOT utilize reputable warranty companies and does NOT stand behind them in any way.
OVERALL: I WOULD NOT RECOMMENDED THIS COMPANY.
Date of experience: September 21, 2023
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