Freewell Coupons Coupons May 2025 - 25% OFF

Ordered from the website, the delivery was supposedly express but still slow, I received the kit. The grip broke almost immediately with the button falling out - sent photos and evidence to Freewell which they then arranged to send a replacement FROM CHINA, this time not express (3-5 days) after some time I checked and it was marked as delivered although there is no evidence of this on my cameras (at the time they said). Tried to trace via Royal Mail and there is no proof of postage, no other options and now in limbo. Trying to get a refund, lets see what happens. Not pleased with the attitude from support, seems patronising/passive agressive. Will try a competitors system if I can get a refund.

Date of experience: July 01, 2024

Best TRIPOD ever !!! I purchased the Sleek Travel Tripod Carbon Fiber T1. It was only available on the manufacturer website. (sold out everywhere else). So i made a purchase. After my order validation i received an email confirmation with a shiping delay (5 days).
They did perfect (good timing) as they said i received 4 days after a FEDEX tracking number and package arrived in Europe very quickly and in perfect condition. Email support has been perfect as well (answering a question in 24 hours). Then about the Tripod itself. It is GORGEOUS :! Quality of material (carbon fiber) and red metal parts for design small parts. Extremey fast and convinient to use (tripod to a monopod) smart system for foots opening and closing. Arca swiss compatible, apple air tag compatible, 10cm to about 1m60 height. Very smooth sensation at use. And i don't forget a super competitive price comparing to the competitors. There are much more options and finish details to explore with it, but it derserves a 10/10 rank with 5Stars + Thank you very much to the freewellgear.com team taking care of my order ! This is a sincere customer compliment !

Date of experience: April 29, 2024