Do not honor warranty
I purchased a 25 ft flagpole in 2019. It comes with a 5yr warranty. Its been a great solid pole for over 4 yrs. Two of my friends actually bought the same pole. The pole snapped and is still within the warranty period. Customer service told me they no longer carry the pole and cant honor the warranty. The pole is still available on the website so not sure why they honor the warranty. I didnt even want a new entire pole. Just the ground pole so i could my flag back up.
Date of experience: April 15, 2024
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