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There are a lot of negative reviews on here that seem to be around the buyer's experience with the seller. I don't think this is fair--Chrono24 is just the broker, and your business with the seller is your business. I personally had a great experience with both. I purchased a watch from a seller in Poland, and the entire experience went off without a hitch. I used Chrono24's Trusted Checkout feature to wire the funds, the seller shipped the watch quickly, and after taking its time through customs (but seriously, you have to expect that), it made it to me safely, in working order, and exactly as described. But even if it hadn't, that's not Chrono24's problem. They just arrange the deal. And they did a great job of that.

Date of experience: January 05, 2016

A very long and stressful story short, we bought a watch from a trusted seller (GB Orologi) through chrono trusted checkout. The watch turned out to have various things wrong with it. Some of which were rectified but the main one wasn't (the watch stopped working twice and was only fixed the first time and seller refused to fix second time despite over 9 months of warranty left). Chrono did not get the seller to honour the warranty and they did not so much as give the seller a ban or warning let alone remove their trusted status. This essentially means the the 'trusted seller' status is meaningless. Chrono were also extremely poor in their communication, taking days and often weeks to respond to each email meaning the whole thing was drawn out over months. After asking various jeweller's advise we now have to pay £500 of our own money to have the watch serviced, not to mention any extra parts it might need and having to be without it again for 6-8 weeks. Will never use again and would not recommend.

I could not see where to respond to chrono’s response so I am editing my original post to add the following to their response-

Chronos trust pilot response was the first well mannered response I have ever received from them, so that was a pleasant surprise. And it was the first time they had said sorry to us.
Although they did indeed ask the seller to honour his warranty, when he then didn’t, they did not take any further action and washed their hands of the situation. And for me this is the most important point that their ‘trusted sellers’ are not trusted and there are no consequences (e.g. a warning or banning from site) if they sell you a faulty watch.

Date of experience: January 04, 2016