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Do not go to this company if you want fast results. Initially a representative advised me that the process is 5 business days and that they send the at home test fed-ex and they provide a return through fed-ex. That did not happen it was a regular usps envelope and it took over a week for them to receive the samples. My date was then pushed back 4 times and I was notified the sample was conducted correctly. I then had the other party get the sample completed and they received it on Friday. Called in and they told me it was not received. This company is a scam here I am 1 month and a week later and still no results. They offered nothing as an inconvenience. This test cost entirely too much for these discrepancies to occur. I would suggest going in a clinic to prevent these issues. Never ever would recommend!

Date of experience: August 06, 2024

Wanted a test with my father who had recently passed they said no problem. We will need a blood sample hair sample fingernail clippings and ear wax. They would send the kit to the mortuary. (The mortuary can't get blood sample or hair sample by law.) I received a call a few days later saying we need these samples. I told them the kit was on its way, per there employee Lovell Fitzpatrick. The lady (Jennifer Wernicke) asked what kit, I said the one Lovell sent to the mortuary. She said they don't send a kit until the death certificate has been sent to them and they don't take hair, fingernail or earwax, they do mouth and nose swabs. Short story my father got cremated and I never got a DNA test because of there lack of communication with myself and the mortuary.

Date of experience: September 01, 2024