Subject Complaint Regarding Quality Issues with Kitchen Cabinet Interface Chipping and 'LIFETIME' Warranty discrepancy.
I purchased kitchen cabinets from Cabinets To Go. Shortly after installation in 2020, I began to notice significant chipping on the interfaces of the cabinet doors and drawers. This chipping has continued to worsen over time, despite the cabinets being used under normal residential conditions and maintained according to the manufacturer’s guidelines.
Attempts to Resolve: I have contacted Cabinets To Go Customer Care to address this issue and obtain replacement panels for 2 of the cabinets. Despite providing detailed descriptions, photographs of the damage, and proof of purchase, the responses have been unsatisfactory. The supervisor at the company claimed that wear and tear and chipping of paint is not covered under the Lifetime Warranty. This limitation, however, is not included in the Sales Order paperwork that we originally signed. Regardless of this discrepancy, Cabinets To Go has offered inadequate solution and said that we would need to pay to replace the panels.
The chipping not only detracts from the aesthetic appeal of my kitchen but also raises concerns about the long-term durability and quality of the cabinets. Given the significant investment I made in these cabinets, I am extremely disappointed with the product's performance and the company's response to my concerns.
Date of experience: September 19, 2024
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