1 star customer support
In August, I requested a replacement delivery for my damaged smartphone protective cover.
After the extremely complicated process of registering the RMA in the first place, they confirmed that I would receive a new cover via RMA949659 / Case Number:16828671
Then they sent the package to some address
DHL could not deliver it and instead of delivering it to a packing station, the shipment was returned.
Since I work in customer support myself, I wrote to the support and sent all possible data so that there would be no queries - the request was from 04.09 -> no answer
Then I kindly sent out a reminder on 17.09.2024 -> no response.
Conclusion -> paid 40 € for a overpriced smartphone cover
- where I was promised I would get one free of charge in the event of damage.
- Afterwards I received no feedback, additional effort + additional costs
Date of experience: September 04, 2024
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